Shipping & Delivery Policy

Clear information about free standard shipping across India, order processing, delivery timelines, tracking and international shipping at Derben Clove.

                    1–2 Business Days
                    Typical order processing time after payment confirmation
                

                    3–7 Business Days
                    Typical delivery time for domestic orders within India
                

                    FREE India Shipping
                    Standard shipping is free on all Derben Clove products across India
                

Order Confirmation & Verification

To help ensure order accuracy and successful delivery, we may verify order details using the contact information provided at checkout.

Confirmation Call or Message

Our team may contact you by phone, WhatsApp or email to confirm products ordered, quantity, delivery address or other information relevant to fulfilment.

Confirmation Timeframe

Where confirmation is required, customers should respond within 24 hours of receiving our call or message. If required confirmation is not received, the order may be cancelled and the customer may be informed through the available contact details.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Processing time is separate from the shipping carrier's delivery time.

Processing may take longer during high-volume periods, public holidays or circumstances outside our reasonable control.

Shipping Within India

We ship orders to serviceable locations across India through reputable shipping carriers.

Domestic deliveries are typically completed within 3–7 business days, depending on destination, courier serviceability and other operational factors.

Delivery timelines are estimates and may be affected by weather, carrier disruptions, regional restrictions, public holidays or other unforeseen circumstances.

International Shipping

International shipping is available to select countries. Delivery times may vary depending on destination, shipping service and customs clearance procedures.

Customers are responsible for ensuring that ordered products comply with applicable import laws and regulations of the destination country.

Free Shipping Across India

Standard shipping is FREE across India on all products purchased from Derben Clove. There is no standard shipping charge for domestic orders delivered to serviceable Indian pincodes.

Where an optional express delivery service is available for a selected pincode, any applicable express-delivery option or charge will be shown separately at checkout before payment.

Shipment Tracking & Updates

Once an order has been shipped and tracking information becomes available, shipment details may be shared through the contact information provided with the order.

You can use the tracking information to follow the shipment through the relevant carrier's tracking service.

Delivery Delays & Shipping Restrictions

Delivery may be affected by weather, courier disruptions, customs clearance, regional restrictions, public holidays or other circumstances beyond our control.
Some products may be subject to shipping or import restrictions in certain destinations.
Please provide a complete and accurate delivery address and contact information to help avoid preventable delivery issues.

Customer Support

If you have any questions or concerns regarding shipping or delivery, please contact Derben Clove customer support with your order details. Our team will assist you with available shipment information and delivery-related concerns.